24×7 support for your apps, your subscription and your account.
Questions about your apps, payments or connection? Email us and our team will get back to you — 24×7, every day of the year.
You can request deletion of your VPNSecure account and its associated personal data at any time, in three steps:
Send an email to [email protected] from the address registered to your account, with the subject "Account Deletion Request".
We confirm the request came from the account holder and cancel any active subscription, so you won't be billed again.
Your account and associated personal data are deleted promptly, as described in our Privacy Policy. We confirm by email once it's done.
Billing records are kept only where the law requires it, for billing and audit purposes. Everything else goes.
REQUEST ACCOUNT DELETIONMany connection issues are solved by updating to the newest version of our apps for Windows, macOS, Linux, Android and iOS.
GO TO DOWNLOADSStep-by-step setup guides and troubleshooting articles for every platform, in our support center.
VISIT SUPPORT CENTERFrequently asked questions about support, subscriptions and account deletion.
Email [email protected] from the email address registered to your account with the subject "Account Deletion Request". We verify the request, cancel any active subscription and delete your account together with its associated personal data.
Your account information and associated personal data are deleted promptly, as described in our Privacy Policy. Billing records are retained only where required by law for billing and audit purposes.
Cancel the recurring payment with your payment provider (for example in your PayPal account for PayPal subscriptions), or email [email protected] and we will stop the renewal for you. Your account stays active until the end of the paid period.
Our support team is available 24×7 and answers by email. Most requests receive a reply within one business day.
